The Fine Print

Terms & Conditions

MacMedic Terms and Conditions for All Services
• Return-to-depot only, couriers, taxis, etc will not be organised by MacMedic. We waive all liability once goods are collected by any means.
• MacMedic can not accept responsibility for loss of any data or equipment whilst in our possession or in transit. (We can not insure goods to which we are not owners.)
• MacMedic takes all necessary care to ensure that all equipment is securely stored in a storeroom and premises at close of business.
• Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
• Any service job left for more then 14 days after repair / quotation will incur a $1.10 inc. GST per day storage fee.
• If you do not collect your goods within 60 days of repair or quotation, they will be sold to cover any outstanding fees in relation to service or their storage.
• Invoices cannot be issued until a full payment has been made and goods delivered.
• All work is C.O.D. unless you have a valid account or credit line set up with MacMedic .
• If you select an Express Service Fee at the disclosed rate, the fee is not included in the cost of repairs, it is an additional charge.
• MacMedic may use email addresses for service and job updates and news. Mobile telephones may receive SMS notices of job status.
• MacMedic takes care to ensure the integrity and security of data.
• MacMedic takes care to ensure against data loss, but recommend you backup all data (Mac computers, iPods and iPads) prior to service where possible.
• Repair of the goods may result in loss of the data.
• We will contact you if your reported warranty status is different to your actual warranty status based on our / Apple records.
• If a product is no longer available for repair / replacement, MacMedic or the products manufacturer may quote or supply a suitable replacement product with features at least equal to the original unit. Any warranties will only continue to the original warranted date or 90 days, whichever is longer.
• Product returns on non-faulty or non-defective products carry a 50% restocking fee.
• All D.O.A. claims must be made within 10 days of purchase or standard manufacturer warranty terms apply.
• All service products carry at least a THREE (3) MONTH WARRANTY unless otherwise specified.
• Service times may vary and may be extended if a supplier is out of stock.
• MacMedic reserves the right to refuse service.

For Warranty Services
• Warranty covers hardware repair only. Software is not covered by warranty.
• Proof of purchase (tax invoice) or previous service job documents may be required for warranty claims.
• Misuse or abuse of equipment is not covered by any warranties and may void your remaining warranty.
• No product will be replaced by MacMedic unless in a D.O.A. period, otherwise standard manufacturer repair warranty terms apply.
• Apple may email you at the supplied email address with a customer satisfaction survey.
• Please advise staff if you do not wish to receive such a survey.

For Non-Warranty Services
• Assessment fees are at the advertised rate.
• Assessment fees are superseded if repair work is carried out.
• All insurance quotations for claims are $132 and we will not release a quotation or unit until full payment has been made.
• We will always quote before any repair that is not free of charge. All quoted amounts are inclusive of parts, labour and GST.


Apple Authorised Service Provider

Apple Authorised. MacMedic is an Apple Authorised Service Provider. Genuine parts, qualified technicians, global warranty, Apple backed.