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iPod & iPad Repair

Yes, we repair iPods and iPads, AUSTRALIA WIDE!

MacMedic offers both iPod and iPad repair through the Apple exchange program for both in and out of warranty iOS devices.
Unlike other non-Apple authorised companies that repair iPods and iPads, MacMedic is partnered with Apple and carries out authorised repairs ensuring not only the best quality repairs and parts, but global guarantees.

Why choose MacMedic as your iPod or iPad repairer?

Unlike other iPod / iPad repairers springing up on the internet,

  • MacMedic is a real company, with two established stores in Sydney.
  • Apple authorised repairs for both in and out of warranty products.
  • Australian owned and operated since 2005.
  • Tax invoice issued for every repair we complete.
  • Over 25,000 repairs completed in our work shops in Australia.

How does it work?

All iPod and iPad repairs through Apple are whole unit exchanges and are exchanged like-for-like for refurbished units.
We cannot change the size, colour or generation. We cannot do paid upgrades either to different models.
These refurbished units are cosmetically brand new, however they may have reworked circuit boards inside.

What can be repaired?

See the two tables below for what can be repaired / exchanged.
Accidental damage / abuse voids any existing Apple warranty, however can be exchanged for a fee in most cases.

iPad Repair Table

Issue / Fault

Repairable?

Explanation

No Sound, Video, etcRepairableWe can exchange for these types of problems as they are hardware faults.
Water DamageNot RepairableWe cannot exchange water damaged iPads with Apple.
Cracked Glass / ScreenRepairableWe can exchange iPads with damaged glass screens or cracked LCD panels.
CrushedNot RepairableWe cannot exchange iPads that have had excessive accidental damage.
FoldedNot RepairableWe cannot exchange iPads that have had excessive accidental damage.
Pulled ApartNot RepairableWe cannot exchange iPads that have been taken apart by a third party.

iPod Repair Table

Issue / Fault

Repairable?

Explanation

No Sound, Video, etcRepairableWe can exchange for these types of problems as they are hardware faults.
Water DamageRepairableWe can exchange iPods that have gone through the wash accidentally or similar.
Cracked Glass / ScreenRepairableWe can exchange iPods with damaged glass screens or cracked LCD panels.
CrushedNot RepairableWe cannot exchange iPods that have had excessive accidental damage.
FoldedNot RepairableWe cannot exchange iPods that have had excessive accidental damage.
Pulled ApartNot RepairableWe cannot exchange iPods that have been taken apart by a third party.

Warranty and out of warranty

After assessing your iPod or iPad we will advise the cost (if applicable) to have the unit replaced via Apple’s whole unit exchange program.
All out of warranty repairs are at a set fee, contact us with the fault description and serial number for a rapid response.

What about warranty?

All of our repairs come with a 90 day Apple service warranty, or the remainder of your current warranty with Apple, whichever is longer.

Postage

If your device is posted in, return postage with Australia Post (Registered) is $11 for iPods and $16 for iPads.

Backup your data before service!

Please make a backup of your iPod or iPad before bringing or sending it in for service as it will likely be replaced if any repairs are carried out. This can be done (if the unit is somewhat functioning) by connecting to iTunes on your computer and syncing.
See here for how to backup your iPod or iPad.
Please note we are unable to retrieve data from iPods or iPads (faulty or working).
If data recovery is required, it is recommended that a data recovery specialist is contacted prior to service.

Free quote online

Click here to launch our quote system to give you an idea of the repair costs if your iPod or iPad is out of warranty or damaged.

Ready to book-in?

To get started the repair process started either drop in to one of our two stores or mail-in your repair.
Alternatively you can give us a call if you have any further questions.
With over 10,000 happy clients in Australia & New Zealand, you know you are making the right choice with MacMedic.


Apple Authorised Service Provider

Apple Authorised. MacMedic is an Apple Authorised Service Provider. Genuine parts, qualified technicians, global warranty, Apple backed.